Dealing with the Difficult Employee

OBJECTIVES:

By the end of the course, delegates will be able to:

1. Understand the importance of tackling the difficult employee early
2. Use the six step intervention model
3. Plan and carry out the intervention meeting with confidence
4. Defuse negative situations

PROGRAMME:

• Management's Responsibility
• Definition of the Difficult Employee
• Remember the Message
• Six-Step Intervention Model
• Identify and Define the Performance Problem
• Give Constructive Feedback
• Explain the Impact of the Problem
• Analyze the Reasons for the Problem
• Examine Your Influence
• Define the Expected Performance Standard
• Explore Ideas for a Solution
• Write the Plan for Improvement
• The Conference Agenda
• Practice sessions

METHODOLOGY

The course will include theory, tutor led discussion, practical exercises and syndicate work.

DURATION

1 day