Sample courses

Any of the courses shown here are merely sample programmes. Remember you decide on your time frame, specific needs and objectives and the content will be designed for you.

Management courses

• Difficult Employee
• Management skills + leadership
• Managing change
• Negotiation skills
• Performance coaching
• Performance review
• Project management
• Recruitment + selection
• Team building
• Time management + delegation

Institute of Leadership & Management accredited courses

• Introductory Certificate in Management (Level 3)
• Certificate in Management (Level 3)
• Introductory Certificate in Team Leading (Level 2)
• Certificate in Team Leading (Level 2)
• Award in Leadership (Level 3)
• Certificate in Leadership (Level 3)
• Award in Leadership (Level 4)
• Certificate in Leadership (Level 4)
• Certificate in Coaching for Team Leaders (Level 3)
• Diploma in Management Coaching & Mentoring (Level 4)
• Certificate in Leadership Mentoring & Executive Coaching (Level 5)

People skills

• Customer Care
• Pleasing those hard to please customers
• Positive customer skills
• Dealing with difficult people
• How to be an outstanding receptionist

Personal development

• Assertion
• Dynamic reading skills
• Effective working relationships
• Interpersonal skills
• Giving and receiving criticism
• Performance review
• Managing stress
• Presentation skills 1 & 2
• Report writing
• Successful image
• Trainer skills